Interaction - Feedback

At Appcraft, there are two types of feedback:

• Live feedback (integrated into the program)
• Standard feedback (added as an interactive element on the platform)

Live feedback is used to collect responses immediately after a workshop (hence “live”). Typically, feedback is either sent by email or integrated directly into the platform.

 

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Interactive Feedback Mode

Feedback is accessible from the Back Office under “Interaction”.

You will then access the page dedicated to creating and editing Feedback. From this interface, you can design new feedback, modify an existing one, duplicate it, delete it, and finally, download the associated results.

The Feedback preview page provides an overview of your questionnaire, with the option to view it on both mobile and desktop. Additionally, you can access a participant’s profile to review their personalized questionnaire.

The Feedback editing page (called “Form”) allows you to add as many questions as needed to your questionnaire and provides a real-time preview on the right-hand side.

Using the Buttons

• Preview: Allows you to view the questionnaire in real time, either on a mobile device or a desktop.

• Form: Opens the editing interface for your satisfaction questionnaire.

• Texts: Lets you customize the default texts displayed in the Feedback.

• Design: Customize the look and feel of your Feedback using this option.

• CSS: Integrate technical elements to visually modify the form using CSS.

• Options: Set an expiration date for your form if needed.

• Translation: Group and manage texts in the default language and other event languages for easier translation.

• Results: View participant responses to the satisfaction questionnaire in this section.

You can also define a title for your feedback form and optionally add a description.

Editing the Satisfaction Questionnaire

To add a new question, start by editing the form. As soon as you type something in the designated area, a block will appear allowing you to choose the question type.

Types of Questions

There are 12 types of questions you can include in your satisfaction questionnaire:

1. Rating

2. Short answer

3. Long answer

4. Smiley

5. Star rating

6. Scale

7. Matrix

8. Single choice

9. Multiple choice

10. Title

11. Displayed text

12. Hidden question

13. “Workshop” mode Feedback

14. Rating (duplicate – consider removing or clarifying if needed)

• Icon: Select the icon to be displayed for the rating.

• Color: Choose the color of the icons.

• Maximum value: Define the maximum number of points that can be given.

  You can also make the question mandatory or optional, duplicate it, delete it, or set conditional logic.

Short and Long Answer

• Placeholder: Text to display inside the input field.

You can also make the question mandatory or optional, duplicate it, delete it, or set conditional logic.

Smiley

1. Display the text associated with the smiley

2. Add an icon and associate a text with it.

   You can also make the question mandatory or optional, duplicate it, delete it, or set conditional logic.

Scale

1. Add a minimum and maximum value (value displayed at the far left of the scale)

2. Scale preview

3. Add a text below the scale

You can also make the question mandatory or optional, duplicate it, delete it, or set conditional logic.

Single choice

1. Add possible answers for the question

2. Display an item as a subtitle

You can also make the question mandatory or optional, duplicate it, delete it, or set conditional logic.

Multiple choice

1. Add a maximum number of selectable answers for the question.
2. Choose the possible answers for the question.
3. Display an item as a subheading and delete an answer.

Display the question as checkboxes or a drop-down list.

Title

The text entered in this field will appear as a title in the Feedback.

You can also duplicate it, delete it, or set conditional logic.

Text

The text entered in this field will appear as a text box in the Feedback. Unlike the Title block, this one can be customized (text size, color, underline, bold, etc.).

You can also duplicate it, delete it, or set conditional logic.

Hidden
By clicking on "Hidden," the element will be concealed. For example, if you have added a long answer and click on "Hidden," it will not appear in the satisfaction questionnaire.

Workshop
By clicking on "Workshop," you can select a question type (unique and identical) to display for all workshops. Once defined, this question will be automatically asked at the end of each workshop.

Common Buttons for All Question Types

1. Allows you to move the question within the form
2. Allows you to give a name to the question
3. Allows you to make the question mandatory
4. Allows you to set conditional visibility for the question (visible to…)
5. Allows you to duplicate the question
6. Allows you to delete the question

"Design" button

• Color Management (main color, questions, background, page): This feature allows you to customize the appearance of your questionnaire by applying different colors to various elements such as the title, text, and background.
• Image Management (banner and footer): With this option, you can add an attractive banner and a footer to visually enhance your Feedback.
• Font: You can select the font you want to use for your satisfaction questionnaire. By clicking the "custom font" button, a pop-up window will open, allowing you to make your selections.

• Font Name: Allows you to name a font.

• Fallback Font: Allows you to choose a fallback font if the primary font cannot be displayed.

• Normal: Allows you to set the font to normal style.

• Italic: Allows you to set the font to italic style.

• Bold: Allows you to set the font to bold style.

• Bold Italic: Allows you to set the font to bold and italic style.

Edit the Thank You Message after Participant’s Response

Once you have completed your feedback form and want to display a specific message to your participant, simply click on the Feedback tab, then the Texts sub-tab.

Feedback can be embedded in an email or on the platform.

Embedding Feedback in an Email

To embed feedback in an email, you need to go to the email template editor, then select the relevant email template or create a new one (see email training).

Once the button is added, click on the gear icon to insert the link to the satisfaction questionnaire.

You will then need to select the satisfaction questionnaire you created under the “URL” field.

Embedding Feedback in the Platform

To embed feedback on the platform, you will need to insert the "Iframe" block:

Once the block is inserted, there is no need to type the URL. You can directly search for the Feedback under “Iframe Type.” The URL will be automatically integrated.

If you have created multiple feedbacks, you can select the one you want to embed using the “Feedback” dropdown menu:

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Immediate Feedback

Immediate feedback is automatically sent to the participant after a workshop session.
To create immediate feedback, simply build your satisfaction questionnaire and then embed the link in the workshops.
To do this, you will need to copy the link to your feedback:

Then go to Workshops, then Sessions, and embed the feedback in the session where you want to send the satisfaction questionnaire:

Tip :

Statistics

The statistics for the satisfaction questionnaire are accessible from the back office by clicking on Responses.

You can then access the detailed statistics:

1. Provides the overall statistics of participants.

2. Shows the answers given by each participant. If the feedback is not anonymous, you will know who answered what.

3. Allows you to print the responses.

4. Allows you to download the responses.